As much as I loved holding a gatefold sleeve, and (albeit slightly less) the artwork in a CD cover, for $10 a month Spotify seemed to achieve the right service V price-point music offering. Arguably the best value-for-money in terms of catalog, quality, convenience and functionality in a competitive arena. I thought I had found the Netflix for music.
After three months of being very happy with the “Premium” service, logging in two weeks ago I found my account had been reset. No playlists; no subscriptions; no history; no favorites; no settings. Everything was gone. Sure, it’s a server issue….. give it an hour it’ll be back, right?
Nope. How about a day? It was actually the first thing on my mind waking on the Tuesday… “could my Spotify be back?”….
And then they let me down. From their website I messaged their service team. It’s important they know; I want them to succeed, communication is good.
Nothing. A couple days I followed up again; my first message coulda got lost in cyberspace, right? More days pass…
Spotify, P.L.E.A.S.E. I want to love you; I want to give you my money. Everyone has server issues occasionally but bad customer service is not tolerated in a competitive market. Fix the technical issues, and just as importantly, fix your communications.
Postscript: Tonight, I figured out the problem.
I originally setup a Spotify account – jasonrmsmith. Added playlists, etc. Happy.
Then I added the facebook plugin. My facebook account is also jasonrmsmith. Spotify now decided I need two accounts, both with the same username and password, and it prioritizes the facebook login (the new account it created for me with none of my playlists).
Unfortunately I couldn’t change any of the details in this new facebook account (as the deets are all extracted directly from facebook). I also couldn’t change settings for my original account as I couldn’t log in.
Spotify still haven’t replied…
Eventually I hacked into my original account by hijacking my browser post commands, jiggering with the back button and uninstalling the facebook plugin. Google informs me within a fraction of a second that, not surprisingly, there are quite a number of other people who have had the same issue.
Dammit Spotify – sort it out.